Tenants

Welcome to the help center

Before you can have the keys and move in, some important formalities need to be completed. In addition to signing the rental agreement, you must also provide evidence from your bank that you have paid the first month’s rent, set up the automatic transfer to the landlord’s bank account for the monthly rent, have taken our insurance for the apartment and that you have a bank guarantee.
You will need to contact an approved locksmith to open the door. The service is payable directly to the locksmith at the time of opening the door. Please contact Hankar de Tour: 0485/40.29.83. If you need to verify your status as the tenant, please contact SRS.
The team at Skyline Renting Services (SRS) are available to help with any issues. We can be reached online, on the phone or at our offices:
Skyline Renting Services
Boulevard du
Souverain 292 - 1160 Oudergem
Tel: 02/679.00.00
info@skylinerentingservices.eu
For any issues you may have with the common areas of the building, such as the hallway lighting, elevators, cleaning of the shared areas, heating etc., please contact the building managers, ‘Syndicus’. Their contact details are typically on page 2 of your contract as well as displayed in the common areas of the building.
According to the Belgium renting law you always have to inform the landlord 3 months in advance if you want to leave the apartment. Rental contracts never stop automatically. To confirm termination as a tenant you must send a recorded delivery letter to your landlord 3 months before you wish to leave. The 3 months’ notice period starts on the first of the month following the date of the letter. Please also send a copy of this letter to SRS. For more information, please feel free to contact us.
If the agreed lease has a term of 3 years or less, it can be terminated if one of the two parties sends a written notice of least 3 months’ notice by registered mail. However, the lease cannot be terminated before the date specified in the Special Conditions. If you wish to extend the lease, this can be done in writing, again giving 3 months’ notice and in line with the same conditions. The maximum term for this type of short-term lease is 3 years.

If it is a 9-year lease, the tenant will have the right to break the present lease at any time by means of a written notice sent by recorded delivery to the landlord, giving at least three months’ notice. The tenant will have to pay compensation, equivalent to 3 months’ rent, if the contract is cancelled in the first year; two months’ rent if the contract is cancelled in the second year and 1 month’s rent if the contract is cancelled in the third year.
The team at Skyline Renting Services (SRS) are available to help with any issues. We can be reached online, on the phone or at our offices:
Skyline Renting Services
Boulevard du Souverain 292 - 1160 Oudergem
Tel: 02/679.00.00
info@skylinerentingservices.eu
For any issues you may have with the common areas of the building, such as the hallway lighting, elevators, cleaning of the shared areas, heating etc., please contact and the building managers, ‘Syndicus’. Their contact details are typically on page 2 of your contract as well as displayed in the common areas of the building. Typically most of our properties are managed by:

VICTOR H. PARTNERS
Avenue de Mercure 9, box 15
1880 Brussels
Tel: 02/808.29.03
E-mail: info@victor-h.be

or
BVH sprl
Lenneke Marelaan 32/6
1932 Sint Stevens Woluwe
Tel: 02/720.74.82
E-mail: info@bvh.be
Please contact and the building managers, ‘Syndicus’, as they have a 24h service offering technical support. Please bear in mind that this is only for genuine out-of-hours emergencies, otherwise the service call will be billed to you as the tenant.
If you are a smoker, please be aware that usually smoking is not allowed inside the rental properties. Smokers must use ashtrays and smoke outside on the terrace. The smell of cigarette smoke remains in fixtures, furniture and curtains, even after cleaning, making the property hard to rent in the future to non-smokers. Therefore if tenants smoke indoors, they may be liable for the cost of replacing furnishings.
As the tenant of an apartment you are responsible for the day-to-day maintenance of equipment in the apartment, including the boiler and gas heating, as well as keeping the property in a clean condition.
In Belgium it is the responsibility of the tenant to maintain the hot water system (boiler) or general heating system.
ELECTRIC BOILER:
Once per year you have to organise maintenance of your boiler. You can contact our approved technician, THE FIXER: 0486/14.45.54 – buildingservices@adriaensens.com

GAS BOILER:
Once every year you have to organise maintenance of your boiler. Simply contact us at SRS and we can put you in contact with an approved technician for your brand of boiler, or you can make the appointment directly with the service department of the manufacturer of the boiler in your rental apartment.
Please send an email with your address and apartment reference to info@skylinerentingservices.eu to ask for a duplicate (There is a 50€ administration and production fee for this service)
Again, simply send an email with your address and apartment reference to info@skylinerentingservices.eu to ask for an additional one (the 50€ administration fee still applies).
Please send an email with your address and apartment reference to info@skylinerentingservices.eu or support, or call our approved locksmith HANKAR DE TOUR 0485/40.29.83
If you live in a building with central heating please contact the building managers, ‘Syndicus’. If you have an individual heating system please contact SRS and we will help you find a suitable technician.
Please send an email to info@skylinerentingservices.eu with the following details and we will assist you in getting it repaired: your exact address, apartment reference, precise problem with appliance, the brand of the appliance.
Please contact the building managers, ‘Syndicus’ as soon as possible and also contact your consultant at SRS.
Simply send your request to info@skylinerentingservices.eu detailing your property address, reference and the period of extension you require and we will negotiate this for you.
The services charges cover services provided to the building and differ depending on your specific apartment complex. Please consult the first page of your rental agreement for more information.
Every year on the anniversary date of the contract. The calculation is according to the Belgium renting law and the health index.
You are responsible for damage caused. You may get the item repaired yourself, or if you need assistance you can contact us at SRS. In both instances, you are responsible or the cost of repairs (parts and labour).
You have 2 weeks, following receipt of the survey report to send all your remarks by email to the expert.
To rent additional facilities, simple contact your consultant at SRS or send your request to info@skylinerentingservices.eu and we will do our utmost to secure your additional facilities.
You will be liable for local authority taxes, and these vary depending on the area in which you live. SRS can assist you with details on how to register with your local authority.
In order to make an insurance claim, the burglary must be reported to the police, who will issue you will a crime report which you must send to your insurance company. Contact us at SRS for more information.
You must register at the city hall of your municipality within 8 days of arrival in Belgium and if necessary apply for a residence permit. Don’t forget to take along some ID pictures and your registered rental contract (which you can obtain from us at SRS)
Additional useful information can be found at: www.brussels.irisnet.be/living-in-brussels/expats
You must sort your refuse and leave it in the corresponding bins in the basement of your building.
- Yellow: paper & carton
- Blue: plastic & metal cans
- Green: glass
- Black: organic

For more details:
www.arp-gan.be
The building managers, ‘Syndicus’ are responsible for having the refuse collected. If there is no specific container for glass in your building, then please take your glass waste to the local green containers in your neighbourhood. For oversized rubbish, such as furniture etc. you need to contact your local authority.
dial 101
All apartments are equipped with a telephone, TV and internet connection. But the tenant needs to contract their chosen service provider. In Belgium we have the following providers:
www.belgacom.be
www.voo.be
www.telenet.be
The following useful resources provide transport and taxi information:

Public transport in Brussels:
www.stib.be
www.bruxellesmobilite.irisnet.be

Taxi in Brussels:
Tel: 02/268.00.00
Tel: 02/349.49.49
All apartments are equipped with individual electricity and gas meters, which can be found in the basement of the apartment building. SRS will help you with transferring the meters billing into your name. For further information:
www.electrabel.be
www.sibelga.be
Please contact your utility provider or SRS as soon as possible. It is important that you pay your utility bills from the time you move in, to avoid the risk of the service being disconnected by the utility company.
Please make sure that you have paid your monthly invoice. Also, please check the fuse box inside your apartment (all switches should be up) and also check the fuse box on -1 in the parking area.
You will need to contact an approved locksmith to open the door. The service is payable directly to the locksmith at the time of service. Please contact Hankar de Tour: 0485/40.29.83. If you need to verify your status as tenant, please contact SRS.
Please check the website of the Belgium post: www.bpost.be
Once a year the landlord has the right to visit the apartment, but the landlord must first make an appointment with you the tenant.
According to the Belgium renting law you always have to inform the landlord 3 months in advance if you want to leave the apartment. A contract will never stop automatically. So you have to send a recommended letter to the landlord 3 months before you leave. The 3 months’ notice period start on the first of the month following on the month on which the letter has been send. Please also send a copy of this letter to Skyline.
If the agreed lease has a term of 3 years or less, it can be terminated if one of two parties sends a written notice of least 3 months’ notice by registered mail. However, the lease cannot be terminated before the date specified in the Special Conditions.
If you wish to extend the lease, this can be done in writing, again giving 3 months’ notice and according to the same conditions. The maximum term for this type of short-term lease is 3 years.

If it is a 9-year lease, the tenant will have the right to break the present lease at any time by means of a written notice sent by registered mail to the landlord, giving at least three months’ notice. The tenant will have to pay compensation, equivalent to 3 months’ rent, if the contract is cancelled in the first year; two months’ rent if the contract is cancelled in the second year and 1 month’s rent if the contract is cancelled in the third year.
The apartment must be handed back in the same good condition as it was provided when you started your lease. It needs to be cleaned and all maintenance has to be up-to-date, so please provide evidence that the boiler or heating system has been professionally serviced.
Before you leave the property and the utility meters will be assessed by a professional surveyor. Please contact the expert to organise the outgoing survey (info@elci.be or secretariatelci@gmail.com). On the day of inspection they will take the final readings on the electric meter, so you can close your contract with ELECTRABEL and any other utility providers. When the surveyor is with you, you must hand over the apartment keys, so you must be prepared and ready as this is the moment of moving-out.
Please remember to terminate your contract with your TV/INTERNET provider. Typically these providers require at least 1 months’ notice.
You can go to the local post office and ask for the box to be closed and request to have your mail forwarded. This is a payable service, so please check www.bpost.be for more information.
Once the keys have been given back and an outgoing survey has been completed satisfactorily, your SRS consultant can arrange for your bank guarantee to be released.